**We are ready to assist you with your queries 24 hours a day, 7 days a week. All shipping is free & our products will have a lifetime warranty for tech help. Products also include free 24/7 self-monitoring with no monthly fee, you own and monitor the unit yourself!
What is covered in my 30-day Money-Back Guarantee?
If you are not completely satisfied with your product, you have 30 days from the date of purchase to return the product – either for store credit towards the purchase of another product or for credit back in the amount of the original purchase price of the product. Shipping and handling charges are not refundable. In-store credits expire within one year of issuance.
Important notes:
• The customer is responsible for the return shipping charges related tc any non-defective products.
• All returned products must be accompanied by an RMA number and returned in our original packing materials in new condition. “New condition” means that the product is in the condition you received it, i: unmodified, and includes all parts accessories and documentation.
• Please be sure to pack your product carefully in its original packaging and then in another box to ship back to us.
• Failure to return products in the proper condition may result in a refusal of the return or may be subject to a minimum of a 15% restocking fee.
• Covert items, DVRs, VCRs, and all other recording devices are subject to a minimum of a 15% restocking fee.
• Special orders, custom built items and opened software may not be returned.
Who pays for the return shipping of my product?
AFTER the first 30 days of purchase: You are responsible for paying return shipping fees. We will cover all shipping fees for products shipped back to you.
WITHIN the first 30 days of purchase: In the event of a manufacturing defect, we will cover all shipping charges to and from your location. Our Tech Support department will issue shipping labels upon request.
What is an RMA number?
An RMA (Returned Merchandise Authorization) number is required any time you ship a product back to us (e.g. credit, warranty, repair, etc).
Why do I need an RMA number? Why can’t I just ship the product back to you?
RMA numbers allow us to quickly identify any returned product, ensure that we get it to the right location, and allow us to more efficiently reference the returned item(s) to your order. Failure to obtain and clearly display your RMA number can cause major delays in our product resolution process.
What if my product is not repairable?
If your product is under warranty, you will receive a replacement unit of that product – or of a comparable product to your original purchase.
Will my replacement product be new?
Depending on availability of inventory, replacement products may either be new or refurbished.
What is covered in my 30-day Money-Back Guarantee?
If you are not completely satisfied with your product, you have 30 days from the date of purchase to return the product – either for store credit towards the purchase of another product, or for credit back in the amount of the original purchase price of the product. Shipping and handling charges are not refundable. In-store credits expire within one year of issuance.
How long is the warranty on my product?
All of our products carry a minimum 90-day warranty. Generally, our warranties range from 1 to 3 years for standard CCTV products and accessories. We also honor manufacturer warranties on all third-party products. Warranty coverage is measured from the date of purchase.
What is covered by my product warranty?
Your product warranty covers any product malfunctions or product defects that prevent your product from working properly.
What is NOT covered by my product warranty?
The warranty does not cover any product that is modified from its original factory condition, any damages incurred during shipment, any damage caused by acts of nature, any damage due to vandalism, or any damages due to the improper installation of the product. (This includes not following instructions, installing your own hard drive in a DVR, cutting cables, cutting connectors off of a camera, or any modifications to your camera.)
What is covered by our 3-Year Blanket Warranty?
• DVRs: physical recorders, components, fans, and pre-installed hard drives
• Cameras: imagers, components, built-in IR illuminators, housings, brackets, and accessories
• PTZ Cameras: imagers, components, pan/tilt motors, and housings
• Monitors
• Note: this policy applies to all technologies: analog, HD-TVI, and lP
If you experience an issue with your product, we provide unlimited technical support, free of charge — and manage all returns and exchanges directly, minimizing unnecessary downtime.